At Dazzle Dress Shop, operated by JInformatics Software Solutions Private Limited, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our refund and return policy is here to help.
1. Eligibility for Returns
- Items must be returned within 7 days of receiving the order.
- Products must be unused, unwashed, and in their original condition with tags and packaging intact.
- Only regular-priced items are eligible for return. Sale items are non-refundable.
- Customized or personalized products cannot be returned.
2. Return Process
- To initiate a return, email us at info@jinformatics.in with your order details and reason for return.
- Once approved, we will provide return instructions, including the shipping address.
- Customers are responsible for return shipping costs.
- After receiving and inspecting the item, we will process the refund within 7-10 business days.
3. Refund Policy
- Refunds are issued to the original payment method.
- Shipping and handling fees are non-refundable.
- If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping cost.
4. Exchange Policy
- Exchanges are only applicable for damaged or defective items.
- Contact us at info@jinformatics.in within 48 hours of receiving your order to request an exchange.
- Once approved, we will send a replacement product after receiving the returned item.
5. Non-Returnable Items
- Gift cards and promotional items.
- Products purchased during special sales or clearance.
- Personalized or customized dresses.
6. Contact Us
If you have any questions about our return or refund policy, please contact us:
JINFORMATICS SOFTWARE (Operating Dazzle Dress Shop)
Shop No. 220, 1st Floor, Citi i Mall,
Link Road, Andheri West,
Mumbai, Mumbai Suburban,
Maharashtra – 400053
📞 Mobile: +91 7208108987
📧 Email: info@jinformatics.in
Â