Shipping Policy
DazzleOnline
Operated by Jinformatics Software Solutions Private Limited
Welcome to DazzleOnline
This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our website https://dazzleonline.shop/.
By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- Orders placed on non-working days will be processed on the next business day.
In case of high order volumes or unforeseen circumstances, order processing may be delayed. We will make reasonable efforts to notify you of any significant delays.
2. Shipping Locations
We currently ship within India only.
Delivery is subject to serviceability by our courier partners. Orders to remote or rural locations may take additional time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before order confirmation.
- Any free shipping offers or promotions will be clearly communicated on the Website.
- Shipping charges, once paid, are non-refundable unless the return is due to our error (e.g., wrong or defective product).
4. Estimated Delivery Time
- Standard delivery time is 3–7 business days after dispatch, depending on your location.
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Government restrictions
- Logistics issues or unforeseen events
We are not liable for delays caused by such external factors, but we will assist in tracking and resolving issues where possible.
5. Shipment Confirmation & Tracking
Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
You can track your order using the provided tracking link until delivery is completed.
6. Delivery Attempts
Our courier partners may attempt delivery 2–3 times.
If delivery fails due to:
- Customer unavailability
- Incorrect address
- Refusal to accept the order
The shipment may be returned to us. Re-shipping charges may apply in such cases.
7. Delivery Issues (Lost, Damaged, or Incorrect Orders)
If your order is:
- Lost in transit
- Delivered damaged
- Incorrect
You must notify us within 48 hours of delivery.
- Photo or video proof may be required for verification.
- Resolution (replacement/refund) will be handled as per our Return & Refund Policy.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping details.
We are not responsible for delivery failures due to incorrect or incomplete address information.
9. Delivery Confirmation
An order is considered successfully delivered once it has been delivered to the shipping address provided at checkout.
Any delivery-related concerns must be reported within the specified timeframe.
10. Delays & Force Majeure
We shall not be held responsible for delays caused by circumstances beyond our control, including:
- Natural disasters
- Strikes or labor disruptions
- Government restrictions
- Transportation or logistics failures
We will make reasonable efforts to keep you informed in such cases.
11. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time.
Changes will be effective immediately upon posting on the Website.
12. Contact Information
For any shipping-related questions or support, please contact:
JINFORMATICS SOFTWARE SOLUTIONS PRIVATE LIMITED
(Operating DazzleOnline)
Address:
Shop No. 220, 1st Floor, Citi Mall,
Link Road, Andheri West,
Mumbai, Maharashtra – 400053, India
📞 Phone: +91 7208108487
📧 Email: info@jinformatics.in